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tavronitis
Terms & Conditions
Villa Oasea website is owned and operated by Villa Oasea (hereinafter called the Company or we or us or our) with its principal offices located at,
Tavronitis, 731006, Crete, Greece.
Villa Oasea acts as an owner of villas. The agreement between the Company and the person making the booking (hereinafter called the Customer or you) is valid only after a booking is received by the Company together with the appropriate payment, and the booking has been confirmed to the Customer by the Company.
By visiting the website and make the booking at Villa Oasea the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between the Company and the Customer; which in turn forms a contract between Villa Oasea and the Customer. These booking terms and conditions must be read in conjunction with individual property policies.
Prices are displayed in Euro’s. Payment can be settled by bank transfer in Euro’s and payment is settled with the Villa Oasea. This means if you pay a deposit for a future booking using a different currency, the balance is held in the villa’s preferred currency and your balance invoice will be recalculated using the exchange rate at the time the balance invoice is sent to you. Rates quoted allow for maximum occupancies of the villa as shown in the provided information on the website. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed in the bookings confirmation.
Villa Oasea guarantees the price of your accommodation will not change after you have made your booking and we have issued a confirmation invoice. The offer does not apply to misquotes or pricing errors.
Enquiries are held for a maximum of 48 hours and to secure the booking we require written email confirmation and deposit. We will send an invoice by email. The standard terms are, we take a 30% deposit when you book your accommodation, and the remaining balance is payable 30 days prior to your arrival.
Where extras such as high chairs, or extra beds are required there might be an additional charge. However, if the property does not have such items the customer will be informed of that at the time of booking and may be required to hire additional equipment. Extra items are subject to availability and must be requested at the time of booking.
5.1 Requests
Special requests (for example early check-in or late check-out) are not guaranteed, however, we will always do our best to comply with these provided they are made well in advance of your departure. Extra fees may apply and will be charged directly by the property upon your arrival or departure.
5.2 Events
Villa Oasea must be informed if the Customer is planning to hold a dinner party or special function exceeding the maximum recommended number of guests during their stay and prior to booking the villa. For larger functions, additional costs may apply such as special permit fees and extra staff hire.
A deposit of 30% of the price of your accommodation is payable at the time of booking. The balance of your accommodation is payable at least 30 days before arrival. Where the booking takes place less than 30 days before your arrival the full amount is due immediately to secure the booking. If the balance is not paid 30 days before your arrival we reserve the right to retain the deposit, cancel your booking and apply our cancellation charges as set out in Clause 7 below.
6.1 Payment Methods
You can pay by a bank transfer in Euro’s. You are responsible for all bank fees.
A 30% deposit is required to secure the booking and the remaining balance must be paid 30 days prior to arrival. Or you can pay the full amount at the time of booking to limit transactions.
The Customer must notify changes or cancellations made to the booking to the Company in writing. We will do our best to assist where possible with any reasonable changes made by the Customer, but they may not be possible. An administrative charge of €50 per booking for each change shall apply in addition to any costs levied by our supplier as a result of the change of details. Such charges will be notified to the Customer. Where the Customer has requested a change to the date of the holiday less than 60 days prior to arrival, the holiday booking shall be deemed cancelled and the cancellation charges referred to below will apply.
Any changes to the number of people in your party must be advised to us as soon as possible and where applicable any payment required by you in respect of additional persons shall be made in full if the change is requested less than 60 days prior to arrival.
In the event that you cancel a confirmed booking, the following penalties will generally apply:
The applicable penalty amount will be deducted from the amount of your deposit, and the Company will refund any remaining balance to you.
9.1 Occupancy
Your accommodation is reserved for the exclusive use of the persons named on the confirmation invoice and no other person(s) may use the property. Rates quoted allow for maximum occupancies of the villa as shown in the provided information on the website. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed.
9.2 Damages to the Villa
Any damage caused to the property must be reported to the owner immediately and any damage cost will be settled during your stay. If you are travelling with children, please take care that they do not use crayons and paints on the cushions and sofas. For fabric stains that cannot be removed the villa will charge guests for the cost of replacement.
The Customer is responsible for leaving the property in good order and in a clean condition. The Customer further undertakes to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if the Customer or a member of the party has caused excessive damage.
9.3 Services in the Accommodation
9.3.1 Internet
The villa is equipped with wifi Internet. The Internet quality can vary from to the time in the day.
9.3.2 Utilities
The Company will not accept any responsibility for the temporary failure or interruption to the provision of either the utilities (air-condition, heating, electricity, phone) or Internet caused by events which are outside of our control, or should your devices be incompatible with the Villa’s Internet system.
9.3.3 Satellite TV
Where satellite television is we cannot guarantee the precise channels offered as these services change from time to time, and Villa Oasea may not be advised of such changes. If you ask us to clarify which services are supplied at a particular property we can usually find out. The Company cannot be held responsible for the loss of provision of these services in the case of technical issues or should service be withdrawn by the provider for any reason.
9.3.4 Maintenance of Outside Areas
The customer’s garden area where mentioned, as well as the properties themselves, will be cleaned and maintained on a regular basis during the customer’s stay by staff who have access to the property.
9.4 Security Issues
9.4.1 Your Belongings
All baggage and personal belongings retained at the property are kept at the Customers risk. You are advised to secure the property and keep personal items in the security safe when you are not in residence and at night.
9.5 Complaints
We are committed to offering you the best holiday accommodation available. However, should the Customer have cause for complaint whilst on holiday the Customer should contact the owner immediately. Contact details are set out on the website and confirmation form.
9.6 Arrival at and Departure from Your Accommodation
On your first day, your property is ready for your arrival at some time between 2 pm and 3 pm (depending on the property) or later by arrangement. Let us know your expected arrival time so we can plan to minimise any delay to your check-in. On your departure day, your property checkout time is 11 am / 12 pm (see invoice) unless otherwise arranged with our local agent or house manager. We always try to arrange check-in and check-out times to suit our customer’s flight times but cannot guarantee times.
Where members of your party stay beyond the time of 11 am / 12 pm (see invoice) on the day of departure without the consent in writing of the Company we reserve the right to invoice the Customer in respect of any additional days spent at the accommodation, any additional cleaning time deeded by local cleaning staff, and any loss caused to the Company as a result of disturbance made to other holidaymakers who would have been using the accommodation had it not been for the late departure of your party.
When you arrive at the villa the company will take a photocopy of each guest’s passport shortly after arrival at the villa.
By law, in most countries, all guests must be registered with the local police station within 24 hours of arrival at their destination. A registration form will need to be filled out & signed by each guest and these papers will then be taken to the immediate village registration office.
9.6.1 Directions and Maps
We provide clear easy to follow directions giving the precise location of Villa Oasea through our website. We advise to hire a car from the airport to travel to and from Villa Oasea. If you would like us to talk you through the directions before you leave, we would be very happy to do so.
9.7 Collection and Return of Keys
The collection and return of the accommodation keys is always the responsibility of the Customer. The keys should be either collected from the owner unless stated otherwise at the time of booking. At the end of the holiday, it is the Customer’s responsibility to return the keys to the same place where collected.
9.8 General Issues
We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, employees, property or any third party. If you or a member of your party are prevented from travelling because in the opinion of any person in authority you or a member of your party appear to be unfit or likely to cause discomfort or disturbance to other parties, we will have no further liability to complete your rental arrangements. We will not be liable for any refund, compensation, or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.
9.9 Building Works
In most areas, in all countries, there is new building work taking place. We take steps to monitor this and advise you if any building work affects your villa, however, this cannot always be guaranteed. Where road works or public works occur at short notice or without notice, and which are outside of our control, we cannot be held liable for any inconvenience to you.
9.10 Photographs
The photographs on our web site are normally up to date and give a general impression of the individual properties or resorts. However, the Company does not take any responsibility for any views or objects such as furniture etc. which appear in the pictures but may have been removed or changed, nor for any changes to aspects of views since the pictures were taken, or descriptions compiled.
We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots, civil strife, terrorist activities, natural disasters, industrial disputes, fire, nuclear explosion or adverse weather conditions.
11.1 Insurance
We strongly recommend that you take out comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend health insurance that covers medical evacuation for emergencies. The owner is not responsible for Customer property loss or damage.
11.2 Personal Health
Please tell us at the time of booking about any medical condition or infirmity of any member of your party that might be relevant to your holiday. We have contacts with local medical facilities who can offer services that may assist and make you trip even more comfortable.
Customers assure the Owner that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses caused by the Customer and/or the Customer guest(s).
Customers and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbours, nor use the premises for any unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises. Any inappropriate or destructive behaviour could result in the eviction of the entire Customers group without refund.
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